Site Reliability Engineer · Senior / Staff
Product teams on my systems never ask whether the backend will hold.
At Protectwise I ran SRE for a security platform ingesting petabytes, through dozens of production deploys a day. Scale stays survivable when it stays boring, so I build capacity ahead of growth, observability everyone reads, and incident response that works without heroes.
Reliability with receipts
Scale, visibility, and what happens when the pager goes off.
Thousands of Cassandra nodes, petabytes in S3, and a $10M+/yr AWS environment administered entirely as infrastructure as code, underneath a product that could not miss data.
Prometheus, Grafana, Loki, PagerDuty, and CloudWatch on the infrastructure side. At Cloaked I extended the same instinct to the business and built the product-analytics stack the whole company used to make data-driven decisions.
At Cardfree I replaced ad-hoc Slack alerts with a structured, PCI-compliant incident-response program. It satisfied the auditors without burying the engineers, which is the only way an IR process survives contact with real incidents.
My homelab serves production traffic from a k3s cluster with Prometheus, Grafana, and Loki, and alerts pushed to my phone. Reliability practice does not stop when I clock out.
My first 90 days on your on-call
Nothing surfaces the real risks faster than carrying the pager. I take a shift in the first month.
Alerts that fire without action get fixed or deleted. Dashboards get rebuilt around the questions people actually ask during incidents.
I model where the system breaks next and fix it before the traffic arrives, the way Protectwise’s teams never had to wonder.
“Jake was instrumental in building our cloud-native security platform. His technical leadership helped shape our architecture and team practices.”
DevOps Engineer, Protectwise
Sound like the role you’re hiring for?
The resume has the full 15-year history. Or skip straight to a conversation.
Or browse my projects & ventures. Screening with an AI assistant? Point it at ai.jakegaylor.com.